List of frequently asked questions

It says that the premium plan can have up to 1100 subscriptions. Does this mean up to 1000 customers who have subscribed, or up to 1000 products set up in subscriptions/rules that I've set up in my shop?

What is the cost/price of the Seal Subscriptions app?

Can I give my customers free shipping on their subscriptions?

How does the Seal Subscriptions app calculate tax for my products?

How do I remove the app from my theme?

Can I change my existing recurring invoice subscriptions to auto-charging subscriptions?

Where can I edit the subscription policy?

How do I remove the "one-time purchase" option from my auto-charging widget?

Why is the delivery cost of auto-charging subscriptions charged separately from the rest of the cart?

Seal Subscriptions app takes a while to load. What can I do?

Where can I change/translate the contents of the email which is sent to the customer when they want to change their payment method?

Can I use local delivery and local pickup with auto-charging subscriptions?

How does the Seal Subscriptions app calculate shipping cost?

How will I know when a subscription order has been paid for so I can fulfill it and send it to the customer?

Can the customers apply a discount code on orders with a recurring invoice subscription product?

How can I find customers with an active auto-charging subscription in my shop?

How do I create a discount code which can be used on auto-charging subscription orders?

How can I migrate auto-charging subscriptions from another app?

Can I translate the subscription widgets for my multi language store?

How will the subscriptions handle product price changes?

What can I do to make sure that the recurring invoice emails are being delivered?

I can't open app settings. What can I do?

How do I set up Shopify Payments?

How do I know if I can use auto-charging feature?

Can I charge my subscribers on a specific day?

How does the recurring invoice mode work?

Why is only one shipping option showing up for my auto-charging subscription products?

Can I tag customers with active and inactive subscriptions?

What will happen with my subscriptions when the product goes out of stock?

How do I pause a subscription?

I want to send the recurring invoice email reminders on 25th every month. How can I do this?

How do I configure a flow in Klaviyo?

How to delete a subscription?

Do my customers need an account in my shop to see their subscriptions?

My customers can't add or edit the products in subscriptions. How do I resolve this?

Where can I see the tracking data in Google Analytics?

How do we preview the notifications our customers will receive?

Where do I see scheduled prepaid orders?

How can I test subscriptions?

How can I show the widgets only in my new unpublished theme?

From which domain are the emails sent to my customers?

Can I create gift subscriptions?

How can I give my subscribers the first order for free (free trial) and then automatically charge them the full price for the second order?

Do you have an API?

How does the app work?

How do I reschedule the billing attempt?

Can I use Klarna payments to process auto-charging subscriptions?

Can I use Stripe for auto-charging subscriptions?

Some of my subscriptions can't get renewed. The error that shows up is "Payment provider is not enabled on the shop." Why is this happening?

Where can I change the "Subscription shipping" text?

Can I set the subscription option as option, selected by default in auto-charging widgets?

Can I delete a subscription rule and keep my subscriptions active?

My subscription widgets are not showing in my shop. What to do?

How to create a subscription rule?

How to create a pre-paid subscription rule?

How to add subscription products to my custom page?

I created a delivery profile, but customers can't select any shipping rate. Why is this happening?

Where do I enter customer's credit card info, to create a subscription for them over the phone?

Can I lower the retail price for a short time but keep the subscription applicable only to the original price?

How to change the renewal date of the subscription?

Is there a way the customer can choose the delivery date and time slot?

A customer can't login to their account in the shop. What to do?

I changed SKU codes in my shop, but my subscriptions still have the old SKU. What can I do?

I changed my product price, but the widget still shows the old price. What to do?

I want to charge customers when the renewal time comes, not when they place an initial order. How do I do this?

Can I create a delivery profile where for a specific city, not just per state/province?

How can I test the app in non published theme, so that it won't show up in my live theme?

Can the customer update their credit card details?

How can I give customers a higher discount when they buy more products?

How can I lock specific content in my shop and only allow my subscribers to view it?

Can I show both auto-charging and recurring invoice widgets on the same product?

Where can I change the text that shows next to subscription policy checkbox in the checkout?

When I try to add the product to the cart, it says "Variant can only be purchased with a selling plan." What to do?

How to create a discount code for active subscribers?

How can I create a subscription box where products are being changed each month?

Can I give my subscribers a 10% discount for first few orders and then charge them full price?

Where can the customer change their address?

Where can I control which option will be selected by default in auto-charging widgets?

I can't see any subscription events in Klaviyo

My customers are not being charged automatically. What can I do?

Some items in my auto-charging subscriptions were charged tax and others aren't. Why?

Can I offer a subscription box functionality with your app?

Can I move subscribers from one Shopify shop to another Shopify shop?

How can I preview the subscription widgets in a duplicate theme in order to test it before going live?

When I try to save the delivery profiles I get an error message "Additional profiles cannot be created due to legacy compatibility mode being enabled." What can I do?

How can we get subscriptions data for orders via API?

What happens an auto-charging payment fails?

Will I see the order in my shop when the subscription is renewed?

I want to change a text in the checkout. How do I do this?

Can the app work with multiple currencies in the same shop?

How can I give my subscribers (members) a discount on all products in my shop? Like a membership model with a storewide discount.

When customers click on "Manage Subscriptions" link, they get an error and see a 404 page. What to do?

Can I require my customers to create an account when they are placing an initial order in my shop?

Can I give customers a free gift for a specific renewal?

How can I reorder (change the order) the subscription options in the subscription widget?

Does your app work with PageFly?

Where can I find a theme preview URL?

Where can I find the storefront password?

Do subscriptions work with digital products?

How do I upload digital products?

How can I verify if customers are receiving emails?

Do you offer an affiliate program?

Does Shopify have its own subscription app?

Can I have subscriptions on Shopify?

Customer is trying to buy two different subscriptions and Shopify Checkout is charging them shipping for each item separately. Why is that?

Items in my recurring invoice subscription weren't charged tax. How can I resolve this?

I want to remove a product from my store that is featured in my subscription rules. How will this affect my subscriptions?

My subscription products are out of stock. What can I do?

I don't wish to charge and deliver the subscription on the initial purchase.

Can the app be used for paying in installments?

How do I change the subscription discount after a certain number of renewals?

How to set up all of your subscriptions to start renewing on a certain date?

How do I uninstall the app?

How can I customize the widget?

How do I change a normal one-time order to a subscription order?

What are cutoff days?

How do I configure a segment in Klaviyo that targets my customers with an active subscription?

How do I configure a segment in Klaviyo that excludes my customers with an active subscription?

My subscription renewals fail with error message "Customer action required" what can I do?

I set up a 14 day free trial system with automated interval change, but Shopify Checkout still shows that the subscription will be renewed every 14 days.

Do you support Mollie iDEAL payments?

Can I migrate my Seal Subscription subscribers to a new store?

How to add a link to the customer portal to the New Customer account pages

Subscription renewals are creating orders without any product ID or variant ID values. What is going on?

Can I use Mondial Relay points in the Seal Subscriptions app?

How do I import subscriptions without a shipping address?

I have a delivery customization app set up and when customers are buying subscription products, no shipping options are showing up in Shopify Checkout. Why is that happening?

I am using Shopify Markets and the Seal widget shows the wrong price for some countries. What can I do?

A billing attempt has failed with error message of "No inventory location found or enabled" what to do?

How to start using the auto-charging functionality?

I can't add more than 31 selling plans to a subscription rule, why is that?

I have migrated subscriptions from Stripe into Seal, but charges are still processed in Stripe. Why?

Why were product swaps not applied on prepaid subscriptions?

Prices in subscription widget don't show the correct value when I switch the currency. What to do?

"Cannot ship to this address" or "No shipping available".

How can I know in order confirmation email if the order is a subscription order or not?

My subscriptions list page (/a/subscriptions) shows as a blank page. How do I resolve this?

How do I downgrade to a lesser plan on your app?

How do I edit the text that appears in checkout?

Can my customers change their subscription interval?

Can I get a refund?

I can't delete a customer from my shop. Shopfiy says it has an existing subscription.

How can I edit the subscription details page?

I am using the "Bird Pickup Delivery Date" app by BirdChime and my shipping rates don't show up in the checkout

How do I remove the "How subscriptions work" text from the widget?

My renewal failed with error message "Failed to create order"

Payment has failed with "credit_card_not_found" error message. Why?

How can the Seal Subscriptions app be so affordable?

My subscription renewal failed with error message "This transaction has been declined." Why?

Prepaid orders are not showing up in Shipstation. Why?

Can I add a one-time free gift for my customers, who purchase my subscription?

Add to cart button in Foodie theme shows "Unavailable" text

I changed the discount in my auto-charging subscription rule, but my subscriptions are still on the old discount. How do I update their discount?

How can I change the interval on all my existing subscriptions?

On the checkout, I get an error "Checkout is currently unavailable due to technical problems" or "Checkout not working"

Can I charge a fee for subscription orders?

How can I increase the discount percentage after a specific renewal

The subscription doesn't work on standalone bundle product

Klaviyo - How to migrate from V1 to V2 API endpoints

Customers now see more shipping options during the checkout process, whereas before there was only one?

Shopify Checkout says "This store can’t accept payments right now." Why?

My payment gateway has been disabled, what do I do now?

Should I update the Authorize.net application to the new version (updated in summer 2024)?

I am trying to use Bankful for my subscriptions, but it says that I am not eligible for auto-charging subscriptions

How can I display subscription prices on collection page in my theme?

When my customers tried to update their ShopPay payment method, they received the error message "We had trouble updating your payment info. Please try again." What to do?

How to setup Bankful with Seal Subscriptions

New Stripe version compatibility issues (2024)

Can I temporarly pause my subscriptions in bulk?

How do I contact the support team?

My subscription widget is showing the Seal Subscriptions branding. How do I remove it?

Can I set a fixed quantity for the amount of subscription products a customer has to purchase?

How can I show the subscription widget on the cart page?

How can I change the position of the widget?

How can I make subscriptions expire after a set amount of paymetns?

Can I use Shopify Bundles together with seal subscriptions?

Out of stock notifications

How can I export a list of my subscriptions from Seal Subscriptions?

Where can I find product swaps?

How do I create a membership subscription where customers receive discounts on the products in my store as long as they're subscribed?

How can customers add one-time purchase products to their subscription?

How can I reschedule in bulk billing attempts from a certain date and time to another?

How can I charge my customers at a specific time of day?

How do I give my customers a higher discount if they add multiple subscription products to their cart?

Where can I reach my customer success manager?

How do I get to the subscription rule section?

Can customers pay for a subscription with a gift card?

In the free version, can customers login to view or cancel a membership?

How can I display prices on the widget?

How can I add products to the rule by collection?

I want to change the "Deliver every" text in the widget.

I want to change my subscription text "Subscription interval: 30 days" to "Deliver Every Month".

I need help switching from recharge

Where can i custom code the widget?

How can I setup a subscription with bundle?

I want to remove the text which shows up at the checkout page

Do Buy X Get Y discounts work with subscriptions?

Is there an option to remove items from a subscription for only one renewal cycle?

Where can I translate the "One-time purchase" text?

Do you accept cbd stores?

I have set up a product swap, but it doesn't seem to be working

I accidentaly upgraded my plan, how do I downgrade back to my previous plan

How to create Loyalty discount

How to adjust number of allowed failed billing attempts?

Can my customers use Cash On Delivery to pay for their subscriptions?

My Quick Checkout link isn't in the correct language. How do I change it?