Mass-pause (skip) all subscriptions in Shopify

When selling Shopify subscriptions, your orders will generally keep renewing until the customers cancel their subscription order with no downtime in between them.

Now, let's say that your team would like to take a holiday or have scheduled maintenance, but your customers' orders will still keep coming through. You'd have to manually fulfill each order after you get back from your leave and search through all of them to find the ones that are due, while getting support messages from your customers asking you about where their order is.

You can avoid this nightmare scenario with a quick workaround inside Seal Subscriptions.

Here's how to set this up:

STEP 1

First, go to your Shopify Admin and set the stock of all products which you offer as subscriptions to 0.

Next, go to: Seal Subscriptions > Settings > Inventory settings and check the "Skip automatic renewals if one or more items are out of stock" option.

Lastly, go to: Seal Subscriptions > Settings > Customer portal > Subscription editing and disable these options: "Allow customers to change subscription interval", "Allow customers to reschedule an upcoming payment" and "Allow customers to charge themselves at any time"

STEP 2 (Optional)

Include a message for your subscribers, that will show up on the top of customer portal.

Here's how that would look like:

You will need to add the bellow line of code to: Seal Subscriptions > Settings > Customer portal > Other settings > Customer portal header.

(Replace the lorem ipsum sample text with anything you want)

Code:

<div class="seal-sectioned" style="text-align: center;margin: 0 auto;max-width: 1090px;margin-top: 15px;box-shadow: 0 0 0 1px rgba(63, 63, 68, 0.05), 0 1px 3px 0 rgba(63, 63, 68, 0.15);"> <p><b>Lorem ipsum:</b> dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat.</p> </div>

This should hopefully help you out - all subscriptions will keep being skipped until you can start fulfilling them again (when you set stock back up) and customers will be informed in the customer portal header. I suggest you also send a mass email to all of your customer informing them of this change. :)

Conclusion

By following the above steps, you can easily manage your Shopify subscriptions during any planned downtime. This quick workaround allows your operations to remain running, even when your team is on a break or engaged in scheduled maintenance.

Not only does it prevent the accumulation of unfulfilled orders, but it also keeps your customers informed and satisfied.

Implement these strategies, and enjoy peace of mind knowing that your subscription business is well-managed and your customers are well-informed.

Should you encounter any issues during setup, you can always reach out to us at: “support@sealsubscriptions.com”